General Health care Management Programme 2010
International Institute for Health Care Management Development
The International Institute for Health Care Management Development is a not-for-profit organization, found to fill a missing link in accumulation and sharing of knowledge in hospital and health care service management in the CEE Region. Countries of Central and Eastern Europe face a major need to develop their social systems, in which health care system closely relates to and is one of the most demanding systems to develop. To help overcome the gap between the systematic demands in health systems environment and ability to adjust into efficient and better-sustained systems the Institute will work closely with individual health care organizations, national governments and international organizations; EU institutions included. In this concern the Institute has several aims gathered in the following areas: Managerial Education and Training, Project oriented work, and International Cooperation.
The Institute creates a unique meeting place for the experts in health care management and health systems in the Region. Slovenia is a country with well developed health system and also a stable economic environment giving possibilities to attract the best experts to meet and develop new concepts in addressing the challenges.
A complaint is a gift - 2nd Edition
Claus Moller published the second edition of the book Complaint is a gift: Recovering Customer Loyalty When Things Go Wrong. This book gives you a new insight into managing customers concerns and complaints as an opportunity to improve your performance and quality.
We highly recommend this book to the health care organizations as a reference in improving their service quality. Follow this link to get a free excerpt from A complaint is a gift. The blog offers you other valuable information on personal development and leadership.
IIHMD concluded research of managerial competences of middle management in Austrian and Slovene hospitals
The research included over 800 employees in clinical and non-clinical setting in six Slovene and two Austrian hospitals. Findings are available in Slovene language in pdf format. For details contact our office: info@iihmd.org.